I asked an AI chatbot based on Klarna's CEO to share its views on artificial intelligence.

Klarna opens a direct line to CEO Sebastian Siemiatkowski for its customers to offer feedback and ask questions – with the ...

Klarna CEO Sebastian Siemiatkowski previously said its AI assistant was already doing the work of 700 full-time customer ...

Klarna AI layoffs have taken a surprising turn. The Swedish fintech giant, once praised for firing 700 employees and ...

Klarna CEO Sebastian Siemiatkowski recently warned that AI could very well trigger a global recession. Companies—including ...

Forrester analyst Christina McAllister believes that Klarna underestimated the complexity of its customer service while ...

Klarna replaced 40% of its staff with AI, touting savings. However, customer dissatisfaction surged because the AI couldn't ...

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

The Swede added that because Klarna customers’ average indebtedness was £100, they were more likely to pay back their loans ...

Swedish fintech giant Klarna is making a notable U-turn in its strategy by reintroducing human workers after an aggressive ...

Sebastian Siemiatkowski says Klarna’s fastest risers aren’t traditional engineers — they’re business people who have learned ...